I and Rajeev anchored the "Mentoring SMEs in Retail" at the India Retail Forum 2007. While we had detailed preparation, it was still exciting to find that people responded so well to our workshop. The response was tremendous - by the end of the workshop there was no place to stand , leave alone sit. We talked about the imperatives for a Small/Medium Sized Retailer, especially knowing and monitoring the basic metrics, keeping your eye on the cash flow, focusing on providing the Right product at the Right time and the Right Price to the identified target segment.
Simple as it may sound, at the retail practice at Milagrow we come across many such small retailers who are struggling with cash flow challenges for instance. It is of paramount importance for them to know this well and make the right investments at the start up stage. To build organisations ready for scale, we have to keep our eye on the customer and the product while building capabilty inside!
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