The question from Kabilan prompted me to think about the modernity in the mind of the consumer. Modernity is it ? Or would it be a need based act? So many apprehensions in the service providers minds emerge from the vastness and uniqueness of the Indian customer. As I look at it, in the vastness and uniqueness lies the answer to all the questions. The variety in our behaviour and the volatility is in some ways a huge opportunity. As if to better that, a service driven economy is a ramification of the fact that we adapt to new technology with a fair amount of ease. So all's well I think for IT providers. Volume driven formats would have no go eventually but to adapt high end technology rather than depend on people purely because of customer convenience and consistency across stores. Watch out for Self Check out technology implementation and keep me posted too!!
LinkedIn: Answers: Are the Indian customers ready for self checkout system at showrooms?
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